Refund policy

Refunds & Returns Policy

Last updated: March 4, 2026

All Loyal Herd products are custom printed and made to order specifically for you. Because each item is individually produced upon purchase, we maintain a limited returns and refunds policy. Please review this policy carefully before placing an order.

Returns & Refunds

Due to the custom, made-to-order nature of our products, all sales are considered final. We are unable to accept returns, exchanges, or issue refunds for products once an order has been placed and entered production. This includes, but is not limited to:

Incorrect size selection
Change of mind
Color variations between screen display and printed product
Incorrect shipping information provided by the customer
Shipping carrier delays

By completing a purchase, you acknowledge and agree to these terms.

Non-Returnable Items

Without limiting the general no-returns policy above, the following items are never eligible for return, exchange, or refund, except where required by applicable law:

Sale or discounted items
Promotional or limited-drop merchandise
Gift cards

Damaged, Defective, or Incorrect Items

We stand behind the quality of our products. If your order arrives damaged, defective, or materially different from what was shown on our website, we will gladly provide a replacement or refund at no additional cost to you.

Qualifying issues include:

Items that arrive damaged during shipping (e.g., torn, stained, or crushed)
Print defects (e.g., faded, smeared, misaligned, or missing print)
Wrong item or size shipped

How to Report an Issue

To be eligible for a replacement or refund on a damaged, defective, or incorrect item, please contact us within 30 days of delivery at: support@loyalherd.com

Please include the following in your message:

Your order number
A description of the issue
Clear photos showing the problem

We will review your claim and respond within 3–5 business days. We reserve the right to determine eligibility and choose the resolution method, which may include a replacement item or a refund to your original payment method.

Order Cancellations

Because our products are made to order, orders move into production quickly. If you need to cancel or modify an order, please contact us as soon as possible at support@loyalherd.com. Once an order has entered production, it cannot be canceled or changed.

Shipping Issues

If your package appears to be lost or has not arrived within the expected delivery window, please reach out to us at support@loyalherd.com and we will work with you and the shipping carrier to locate your order and find a resolution. Please note that the following are outside of our direct control: